[Resolved] Idea Cellular — Mobile plans | |||
Idea cellular is cheating public by forcing them to stay with their postpaid plan, which costs monthly fee.in my case, my mobile usage per month is less than 10% of the monthly rental. When i talked to idea customer care, they told me i can change my postpaid to prepaid within one day. I had my postpaid number for about 45 days. Idea customer care said there is no minimum waiting period to change from postpaid to prepaid. I took my mobile phone to idea store on 5th cross malleswaram bangalore, and requested them to change it. But the person there said i must wait for 90 days before i can change. Idea customer says one thing anmd their workers in their branches say something else. One of them must be lying, with the sole intention of cheating me. I request that this practice of idea which is unethical and immoral should be stopped and the customers must be helped Was this information helpful? | |||
Dec 20, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 15, 2016 Idea Cellular Customer Care's response Hi vnsrinivasa, We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Riya Verified Support Nov 15, 2016 Idea Cellular Customer Care's response Hi Vnsrinivasa, As per your telecon with our customer service associate on 15th November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest. Regards, Esther Verified Support Nov 19, 2016 Idea Cellular Customer Care's response Hi, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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