[Resolved]  Idea Cellular — Mobile plans

Address:560003

Idea cellular is cheating public by forcing them to stay with their postpaid plan, which costs monthly fee.in my case, my mobile usage per month is less than 10% of the monthly rental. When i talked to idea customer care, they told me i can change my postpaid to prepaid within one day. I had my postpaid number for about 45 days. Idea customer care said there is no minimum waiting period to change from postpaid to prepaid. I took my mobile phone to idea store on 5th cross malleswaram bangalore, and requested them to change it. But the person there said i must wait for 90 days before i can change. Idea customer says one thing anmd their workers in their branches say something else. One of them must be lying, with the sole intention of cheating me. I request that this practice of idea which is unethical and immoral should be stopped and the customers must be helped
Was this information helpful?
No (0)
Yes (0)
Dec 20, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Nov 15, 2016
Updated by vnsrinivasa
The people working in that store are VERY RUDE and have NO respect for elderly people. At the earliest opportunity, I will port my number to some other carrier.
Verified Support
Nov 15, 2016
Idea Cellular Customer Care's response
Hi vnsrinivasa,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Riya
Verified Support
Nov 15, 2016
Idea Cellular Customer Care's response
Hi Vnsrinivasa,

As per your telecon with our customer service associate on 15th November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Esther
Nov 15, 2016
Updated by vnsrinivasa
Thanks for the phone call from IDEA. I only hope they stick to their promise and resolve the issue, and also TEACH their workers in their stores to have some decency when dealing with their customers.
Verified Support
Nov 19, 2016
Idea Cellular Customer Care's response
Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information