[Resolved] Idea Cellular — money deducted from balance

Rajeev#2676

from Mumbai, Maharashtra

Address:

Meerut, Uttar Pradesh, 250001

Sir
My no is [protected] last week a service named filmy tube was activated and rs35 was deducted i immediately closed the service in 5minutes and called customer care regarding this but customer care is unable to say anything. How can idea deduct balance without asking customer to activate any service i think idea have to first confirm that if his customer wants to activate service or not by sending a message. I port in idea last month but i think i made a mistake by doing so. N ow i am thinking that i have to port out in any other company. Idea have to do some regarding this.

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Jul 19, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. As per our record, the request has been raised for the mentioned service deactivation and the same has been done successfully. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate the value added service. However, we've taken note of your feedback for the further improvement of our services.

Regards,
Lavina