Idea Cellular — money is deducted but recharge did not happen

Address:

560016

Hi,

I have today recharged Rs.199 through paytm by seeing available recharge offers to my no by dialing USSD code.
But the money is deducted and recharge did not happen.

With the refernce number given below they are saying its not enough then what else do i need to give for them to refund my money...

Operator Reference Number[protected]A4D2287

Reagrds,
Nanda