[Resolved] Idea Cellular — Monthly bill included data pack which has not been used | |
Dear sir, at my idea mobile no. [protected], a free data pack of 1gb has been provided by idea cellular (For billing cycle 21st oct to 20th nov). After completing billing cycle at 20th nov i found on 21st nov in my bill a data pack of 1gb was activated (However it was not charged for last billing cycle, as it was free in that cycle). I had immediately called to customer care & confirm for the pack which was not requested by me, & asked them to close this pack immediately, till that i have not used any data in this pack. Data pack was deactivated same time as per my request. Now today after completion of billing cycle of 20th nov to 20th dec, in my bill same data pack is charged for rs. 250 (Cost of 1gb data pack). This is a wrong way to for earning. Please solve my problem as soon as possible & remove this data pack cost from my bill. Was this information helpful? | |
Dec 23, 2016 Complaint marked as Resolved Problem attended by team IDEA & they solved the problem & also corrected my bill.
Anjani Kumar
9911095704 Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 20, 2016 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Esther Verified Support Dec 20, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 20th December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Esther Verified Support Dec 24, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhijit | |
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We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Esther