[Resolved] Idea Cellular — monthly recharge made mandatory for prepaid numbers | |
I have been having more than rs.20 balance in my idea prepaid number and i suddenly received a message that if i don't recharge my number, the outgoing services will be barred. I called the customer service and they are saying that it has been made mandatory to recharge atleast 35 rupees every 28 days for outgoing services and if not recharged for 90 days the sim will be deactivated. It's ridiculous that they are charging like a postpaid rental. Further i checked the internet to find a news that other service providers were also to bar outgoing in 30 days from last recharge and incoming in 45 days if not recharged monthly. These are all against the trai regulations of 90 days no incoming/outgoing calls or less than 20 rupees balance for deactivation. Many people including me recharge full talktime offers once in 2 or 3 months whenever the balance drains out and this monthly recharge (That too 28 days) is really a hassle. Trai please take action. Was this information helpful? | |
Dec 14, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Prajakta | |
2 Comments | |
Comments
I don't want a copy paste answer. You are supposed to send my complaint to upper management. Your monthly recharge requirement for prepaid numbers is against TRAI regulations.
Idea Cellular Customer Care's response, Nov 17, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist in order to assist you further with your concern.
Regards,
Lakshmi
Apologies for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist in order to assist you further with your concern.
Regards,
Lakshmi
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta