[Resolved]  Idea Cellular — ms. kajal was screaming during conversation of payment reminder

Address:411045
Website:www.ideacellular.com

​ms. Kajal called me from [protected] at 3.18 pm on my airtel no [protected] (Ported from idea cellular) done the conversation 2 min 8 sec on 11th august, 3.18 pm she called for bill payment reminder for the idea mobile no. [protected], she said aap aaj bill jama karwa do sir, i replied next week karwa deta hoon. She said sunaayee nahin deta hai kya bol, next week kyun aaj jama karwao, i said main next week jama krawa doonga, she said samajh main nahin aata hai kya with more higher volume this time and very roughly & routely, i said aap baat kaise kar rahe ho, she said toh next week next week kya kar raha hai, i said aapka naam kya hai she said kajal, then i said main baad main baat karta hoon. ​as from 2 -3 months i am not using this sim, although i know i am using or not but i have to bear the monthly rental. But i tried a lot to port [protected] to other network, but due to so many technical reasons as customer care callers said so and some time you pay your pending bill, balance payment etc. And at the end not ported. Well i have to deposit what ever amount is pending, i will pay in some days, but i am covering my insult by writing this complaint kind of letter to you and of course i know, from your end you will write a systemized or altered one line sentence to cover as a replied answer or might not that a single word even.

This good to remind for the long pending payments to the payers. But i was using idea from 2 years and this kind of experience not expected from the reputed brand, well this is confirmed in my whole known human world who use postpaid i will give them a free connection from my side from other network as they will not feel to pay and then start so i will gift them to cover my insult by ms. Kajal. I dont know how you can hire these kind of agencies to recover bills. My intention was not there to not paying the bills or bill, issue was something else as i given hints, so i will not purchase any idea & aditya birla's any kind of product in my life and i will not recommend to any body even.

Please do not worry about your pending payment, i will deposit in some days.

Amit bahal
[protected]
Bahal. [protected]@gmail.com
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Oct 2, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

Regards,
Neha
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