[Resolved]  Idea Cellular — Mul practises used by Idea to cheat its customer

Address:Gautam Buddh Nagar, Uttar Pradesh

I received a bill for my old Idea Post paid no [protected] which I closed last month due to malpractices used by IDEA. The total amount shown in bill is Rs.993.51 /-.1. In this amount Rs 99/- is charged for 1 SMS. I sent multiple emails for this that it is not a good practise to charge Rs 99. for one SMS. It is not my mistake. I closed my number due to this discrepancy. It is a malpractice used by idea to charge customer unnecessary charges.2. Also when there is no resolution done for my complain & you close my account the how you can charge late fee ? It is again not my mistake when you are not solving the customer issue when I was following for it from 2nd Dec 2014. You took 15 days to close my account. Again you did not provided my Full & final bill on time & now after 15 days you sent the bill & added Rs. 50/- as late fee, Why ?3. When my account is closed on 16th then how you can charge ful month amount for Value added services ?It is very unfair practise & it is just making the customer uttu. Whatever you are saying you are not following it.I want my bill should be corrected & send me updated bill with fair practises & also take steps to work your services correctly.I am ready to pay the bil for services which I have used but if you will not send the correct bill then it is not possible for me to pay the charges which are not fair.
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

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