Idea Cellular — My idea [protected] main balance deduct by idea

Address:110033

HI
My sel[censored]mashankar useing idea cellular
[protected]
dated 10.01.2016 i was call to idea customer care at 8.00 am for know about my Internet & rate cutter packs validity he told me that my internet validity is 11.01.2016. after that my main balance deduct by idea.
Many time i call to idea and written complain also but no one listing.

details of complaint are given bellow by online complaint.

Open Date Product Name Type Communication ID Status Resolution Remarks
Jan 20, 2016 - R-Email Id updation 1-[protected] Processed Updated In Crystal
Jan 19, 2016 - C-WEB Related 1-[protected] In Progress.
Expected completion time : January 20, 2016, 09:55 AM -
Jan 15, 2016 - C-WEB Related 1-[protected] Cancelled Incorrect Tagging
Jan 14, 2016 - C-Wrong charging 1-[protected] Cancelled Incorrect Tagging
Jan 14, 2016 - C-WEB Related 1-[protected] Cancelled Incorrect Tagging
Jan 13, 2016 - C-Coverage 1-[protected] Cancelled Not Resolved
Jan 13, 2016 - C-WEB Related 1-[protected] Cancelled Incorrect Tagging
Jan 12, 2016 - C-WEB Related 1-[protected] Cancelled Incorrect Tagging
Jan 11, 2016 - C-Wrong charging 1-[protected] Cancelled Incorrect Tagging
Jan 11, 2016 - C-WEB Related 1-[protected] Cancelled Incorrect Tagging
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Idea Cellular customer support has been notified about the posted complaint.
Jan 22, 2016
Updated by Umashankar1986
Dear Sir,
Please note that my upper given complaint is not resolve till time.
see the matter and resolve my problem as soon as possible

Regards,
Umashankar
[protected]
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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