[Resolved]  Idea Cellular — my idea no.[protected] has been blocked without any reason

I have been using this idea no.[protected] for the last 2-3 yrs. I recharge regularly, i last recharge on 04/04/2018 at 08:34 pm for rs.179/- unlimited call for 28 days. But the company abruptly blocked my sim on 06/04/2018 with out any reason. I talked to the customer care executive several times but they could not answer me why this happened. They just said to go to any idea store to know the reason. I went to a idea store at dum dum road, near my house and talked to them. They take one day time to inquire the reason, but i surprised, that they also could not answer me satisfactorily. I paid rs. 179/- for recharge but they blocked my no. And even could not inform me the reason. The idea company cheated me. I want my money should refunded immediately.
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May 31, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina
Apr 30, 2018
Updated by raktim@2013
Dear Lavina,

I have received your reply against my complaint on 17th April, 2018. Now 13 days has been passed, what is doing your respective team? Please reply

Regards
Verified Support
Apr 30, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the delay in response. We would like to inform you, that we are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us, while we strengthen the network and improve our services. Also, our team tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to provide us your appropriate date to arrange the network visit at your location along with suitable timings between Monday to Saturday 10:00 AM to 6:00 PM for further assistance.

Regards,
Lavina
Verified Support
Apr 30, 2018
Idea Cellular Customer Care's response
Kindly ignore the above post given
Verified Support
Apr 30, 2018
Idea Cellular Customer Care's response
Dear Customer,

(Please ignore the above post shared)

We sincerely apologize for the inconvenience caused. As per our record, the concern was forwarded to our respective team and they've concluded that as per the instructions from regulatory team we have disconnected your mentioned number. For further clarificaton or information, we request you to approch TERM cell.

Regards,
Lavina
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