[Resolved] Idea Cellular — my idea number got barred

Mohd Adeeb Khan

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi sir/mam

My idea number got barred on 7th Dec 2018 and till then no resolution given on the same. I reached out to Customer care executive for the activation of my number but they asked me to reach out to nearby idea store and told me that they will provide me new sim card with the same number. Since then I regulary visit idea store and no resolution given so far. They always keep telling me it will be done soon and its been 10 days nothing happened. I am really fed up with this. I am really very concerned I have so many credentials attached to this number. I have asked idea store several time to escalate this issue still got no result. Kindly help me to resolve as soon as possible.

Adeeb khan

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Jan 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 18, 2018

Updated by Mohd Adeeb Khan Hi sir/ mam

Not resolved yet.

My idea number got barred on 7th Dec 2018 and till then no resolution given on the same. I reached out to Customer care executive for the activation of my number but they asked me to reach out to nearby idea store and told me that they will provide me new sim card with the same number. Since then I regulary visit idea store and no resolution given so far. They always keep telling me it will be done soon and its been 10 days nothing happened. I am really fed up with this. I am really very concerned I have so many credentials attached to this number. I have asked idea store several time to escalate this issue still got no result. Kindly help me to resolve as soon as possible.

Adeeb khan

Dec 21, 2018

Updated by Mohd Adeeb Khan My alternate no is [protected]

Verified Support

Dec 28, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We regret to inform you, that the mentioned number has been inactive due to documentation issue. Hence, we request you to share us your alternate contact number in order to assist you further. Also, you can visit to the same Idea store with your valid documents to activate your number.

Regards,
Lakshmi