Idea Cellular — Mysterious, Unclassified and illogical deduction. Complaint against Appellate Authority Odisha, Mr. Syed Mushtaq

Address:

Cuttack, Odisha

Dear Sir/ Madam, This is to bring to your notice that, My Idea cellular account (for mobile no- [protected]) has an unidentified & illogical deduction of INR 391.21 while in international roaming, without making, receiving or sending SMS. As of now my current balance is INR -391.21 (negative). Stating the same I have approached the IDEA customer care several times while I was in India (for the period- 27th April to 3rd May 2015) and the answer was unsatisfactory. Then I visited to your IDEA cellular office in Cuttack, they too not able to solve the problem. Finally, I have approached Mr. Syed Mushtaq, Appellate Authority Odisha by my first e-mail on dated 28th April 2015, second email on 7th May 2015 and third email on 13th May 2015 and there is absolutely NO reply from him. On 11th May 2015 I called him on his mobile +91 [protected] from my current residing city Dubai, he replied the same like other customer care executive ‘The deduction is made because you have sent SMS from your number’ I asked him when I landed in Dubai on 4th February 2015, the balance was INR 30 and I could not able to make neither outgoing calls nor SMS. Let’s trust that you allowed me to make an SMS now the balance is INR 5, again you allowed me to send another international sms which is INR 25, now the balance is -20, (nowhere in the world none of the cellular service providers allowed you to send international sms when the balance is negative in a PRE-PAID connection) Then he (Mr. Syed Mushtaq, Appellate authority, Odisha) replied, give me some time I will check with my team and will revert back to you. As usual he didn’t revert back to me. On Dated 13th of May 2015, I again called him and asked him about the status of my complaint, and then he started telling me a story. He said ‘ The sms which has sent from your mobile is an offline message by the local service provider which network you are using and it has sent during the mid-night’ for sending this SMS no balance is required. I asked him if I will switch off the phone and take out the SIM still I have to pay. As I’m not using the phone since last 4 weeks and since the negative balance is increasing (Please find the attached) He said give me 30 minutes time and I will get back to you. And also I have given him my Local contact no. As usual he didn’t bother. Now I’m approaching your good office to please do the needful. The issues have been pending and its resolution long overdue and please take necessity action against Mr. Syed Mushtaq, Appellate authority, Odisha. If you can send me the email ID I will send you all the emails which I have sent earlier. Waiting for your reply. Regards Sambhram Email: Sambhram.[protected]@gmail.com