[Resolved]  Idea Cellular — nazara/ mandir darshan unauthorized download charges - idea cms

I have been receiving sms from idea-cms for donwload from nazara/mandir darshan. Also, the amount shows in the bill. Upon complaining to idea customer care, nobody is providing any solution, instead they keep telling that you must have clicked pop-ups, etc. Whereas the deduction sms comes during night when the phone is not in use and locked.
Call gets disconnects in between while talking to customer and no body calls back. It is a problem of idea service provider that such messages and deductions are happening, there are so many complaints and they should arrange to stop such spams on the number, but they do not solve such issues at all.
They do not keep a track of calls received and conversations happened if call disconnects i have to repeat the whole story everytime. It is waste of time and energy during office hours!
Problem: sms of such downloads which i am not doing and their charges being added in my bill, call drops, network issue cannot even explain the problem to the customer care over phone, not keeping a track of the problem shared once by the customer to avoid repeating everytime the call gets disconnected.
Solution expected: idea care should protect my number from such spams, send a fresh new bill after removing those charges which do not belong to me, arrange a call back with an apology showing concern towards my grievances and actually stop such messages/ charges to my phone. Else, i am porting to another network.