Idea Cellular — network connectivity issues on idea network

Idea Cellular — network connectivity issues on idea network

D dkahba

I am not having proper connection with my idea prepaid sim card. I am having connection and internet issues with my idea prepaid sim card. I am an idea prepaid customer since 3 years. But for last 6 months some of the time my idea sim card is having fine connectivity and some of the time it shows no service especially after location changes. I have used different 4g headsets even and no resolve found. After 6 months of suffering i am posting this complain to describe my problem and not to harass me by giving sympathy about my problem is going to resolved in 'x' time limit. Give a proper solution with reason and not just suggest me by changing network selection from automatic to manual or select any other network. Was this information helpful? No (0) Yes (0)
Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 22, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we would like to inform you that your concern has been raised under SR#[protected] is in progress and expected date for the complaint is 27/Nov/2019 & we will get back to you at the earliest. Regards, Aarti Nov 23, 2019 Updated by dkahba As per our last conversation, I am personally not convinced with your the solution you described. Your response is not acceptable to me due to your statement was "your issue is now resolved and the solution is peak hours arise this issue and now it is set as resolved" and I am not accepting this forceful resolution to be accept by me. You were kept saying on each my question; i.e. about peak hours duration you kept saying that you were forwarding the statement which was asked to only forward it to me. As per your statement which you named as solution to which I do not count as a formal solution because it is not updated in my complaint's reply which is most important component I find to prove it as a solution of my complaint. I personally found that you were trying to accept the statement as a formal resolution of my complaint forcefully. And I do not accept that my problem of connection of 'No Service' arises due to peak hour because at night of 12 am this issue arises is not a peak hour and not also at night 4 am. I neither do accept your conversation as a solution nor found as helpful to me at all.
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Comments

seetha sathish

from Hyderabad, Telangana

Spam call asking money, sometimes Ringing, some times switched off, I need the exact details like full name, address, pincode, location etc this phone number is
+91 [protected]

Idea Cellular Customer Care's response, Dec 17, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta