With respect,
The internet service you are giving to your customers is very disgusting. While i am working on the internet though i have paid and subscribed to the 4g plan it turns into 3g and sometimes it even stops working. I've had a very bad experience just now while i was booking a phone the internet stopped working completely in between of the transaction and i could not book the limited stocked phone and i have to wait until next time the phone comes in stock. Nothing but that pissed me of. I've been calling the customers care number for more than 5 times in a month, complaining about the issue, but they won't start thinking of improving themselves. This is how disgusting they are. Now they have left me with no choice than change my service provider. If you want i can just make a list of abuse to give you, but i will not because apparently i am not like you. I just hope that a day comes when idea will have to shut down. Very disappointed in idea, very very disappointed. Please have at-least some shame idea.
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May 27, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2018
Idea Cellular Customer Care's response Dear Customer,
Apology for the inconvenience caused. We would like to inform you that your concern has been raised under ref. no.C[protected] which is expected to be closed by 14/04/18. Your patience & cooperation while we work on this, is much appreciated.
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
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Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina