[Resolved]  Idea Cellular — never use idea operator

Address:banglore, 560099

Past month i made a recharge of 398 pack of idea, from that day i was getting lot of issue with browsing, even 1kb speed also taking 1hour to load.regarding to this problem i called CUSTOMER CARE but no one solved my problem, i got frustrated, till one month i tried to get solution from the idea CUSTOMER CARE but no one solved, simply they will tell please wait for 39 hours, but problem will not be solved.so it is waste of your money and time both.once i lost my interview because of idea network.so if you want GOOD SERVICE provider go with any one except this ###ing idea network and the whole team.this is entirely based on my experience.
### you idea team.
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Apr 5, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2019
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team. Our team will get in touch with you for the same. 

Regards,
Lakshmi
Complaint comments 

Comments

My idea postpaid bill has a item called "premium sms" which i don't know what it is for and how why they have charged me without my knowledge of subscribing something like that. Every month I am being charged Rs. 50 without me availing such request. Please resolve this.
Idea Cellular Customer Care's response, Feb 28, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi
Wrongly recharge by mistakes on Google pay. Please help me
Idea Cellular Customer Care's response, Feb 28, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi

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