[Resolved] Idea Cellular — no data service

Shiva Shankar D R

from Puducherry, Puducherry

Address:

Hyderabad, Telangana

No 4g signal since a month. The signal just disappeared.
No resolution even after multiple complaints which were closed without resolving the network problem. Rude customer care executives call us only to tell that new structures appeared out of thin air between us and their towers where as no new constructions taken at the complaint location.
Complaint no.:[protected], status: closed on[protected]
Complaint no.:[protected], status: closed today
Closing complaints without resolving and without the choice of the customer even after requesting the executives not close the complaints without solving the issue.
Looks like idea has this habit of closing complaints without resolving like many on this website too.
Idea customer care portals online are inactive since long which are there to check complaint status.
Leaving no other choice but to end this 10+ years old relationship with idea and move out

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that network visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta