[Resolved] Idea Cellular — No network from the service provider

monicaatluri

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	ideacellular.com

Hi,

I am writing with regards to my complaint lodged on 16/17th Jan 2017 regarding no signals and service of idea cellular on my phone when i am at the Pathways campus at Aravali - Sohna road. Someone did contact me with regards to this issue from idea however its almost end of the month and i have no signals when i am here. I was not facing this issue prior to 16/17th Jan . I don't know what suddenly happened. It is causing a lot of inconvenience and i am just not reachable by phone. I have 2 small children who go to school by bus and it makes it very difficult to reach me because of this.Being your loyal customer for the last 12 years i am very disappointed to say that i have to take the number portability option as your service has left me with no choice.Request if you could help me with the number portability process without any problems.

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Mar 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Vicky

Verified Support

Feb 02, 2017

Idea Cellular Customer Care's response Hi,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof

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Comments

abhi9708924836

Hi sir my mobile no, [protected] . i want to want to know all call detail on my email. id [protected]@gmail.com

Idea Cellular Customer Care's response, Jan 31, 2017

Verified Support

Hi Abhi,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards,
Vicky