Idea Cellular — No response from 198 and 12345 from andhra pradesh circle

Address:	Dehradun, Uttarakhand, 248005
Website:	Ideacellular

My complaint is regarding the andhra pradesh number i have. Despite not sending any of the input from my side, magic box had been subscribed on my number since nov, 2015. L have tried to deactivate the service but it says the input is invalid. Then i also tried to call 198 and 12345 but it says my no. Is invalid.They continued to deduct rs 45 every 15 days from then. Now in april i tried to do it from idea app also it didnt work, said something went wrong. Then again i tried from sms the sms went unsent. I was mentally tortured. Then i tried calling 198 for once i accidently pressed 1 instead of 2 for language from then every time i am calling 198 the lady keeps on talking in telugu and tells me only about vas if i am pressing any odr input, the call is getting disconnected, then i tried 12345 from there also, when i tried to call customer care executive it says invalid number. After getting frustated i called dehradun cust. Care, thanks to them they gave me another andhra pradesh cust. Care no. I talked to them, they didnt refund the amount worth 450 which has been deducted till now. I talked to superior cust. Care executive, rekha, of andhra pradesh circle. I even told them that i can send them screen shot. Irony is that i tried googling what magic box does, l didnt get any information. I didnt use even 0.1% of it. This is a total mental torture for me. Surely has made me to port my no. To some other service. Service is really bad they have just taken the money not even addressing the main problem