[Resolved] Idea Cellular — no response on transfer of postpaid connection to prepaid

AnshikaJain

Address:

wakad,pune, Pune, Maharashtra, 411057

I have been using idea network since last 6years but this time disappointed with idea services. Submitted the request thrice to move postpaid connection to prepaid but received no response.
I went to idea customer care office everytime they ask to pay the bill for next 1week also and ask to come later after 1week once i receive a call from idea company regarding connection ported successfully. Then change the sim, after every 10days went to idea customer care repitively but got no response from their side.
At last have asked to keep my number on safe custody hence that was also not done.
Now, i moved to germany and getting the mail regarding idea bill payment of rs.700 per month.
Too frusted from the response received by the idea customer care centre.

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Apr 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate number and complete Idea store address where you've visited with customer care executive name to assist you further.

Regards,
Lakshmi

Mar 28, 2019

Updated by AnshikaJain Contact number : [protected]
Alternative contact number is of germany
Idea store : windsor park, wakad, pune
Near shastri bridge, Jabalpur

May 09, 2019

Updated by AnshikaJain Even I have sent the mail to Id's
appellate.[protected]@idea.adityabirla.com
appellate.[protected]@vodafoneidea.com
But no response received from there end.
Highly disappointed with Idea Customer Care services

May 09, 2019

Updated by AnshikaJain Alternate number - [protected]