Idea Cellular — No service from idea galleries

Address:

Mumbai City, Maharashtra, 400070

I have 2 idea Postpaid sim cards. I wished to discontinue as i have got other sim cards from my company. I went two idea galleries in kurla. First gallery asked me to come after 2 hours as they were upgtading their system and suggested me to go to the next closest gallery. I went to the other gallery who told me they dont have an idea representative to process my request bracause that person being a muslim is on leave on account of Eid. When these galleris cannoy function without a system and an idea representative they should be closed for that particular or atleast put a board that we cannot provide ant service. Now for these petty reasons i will have to pay an increased bill amount.