Idea Cellular — "No Service" shows without any reason

Without any fault showing no service i tried every way to fix it but same problem when i called to customer care she was saying your sim got damage/corrupted so visit to store to replace the sim by paying charges but i'm not understanding if it's my fault i will ready to pay but without any reason why i have to visit store and replace the sim idea should delivery the replace the sim at my door step.
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