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Dear Idea,
as per our telecon with your customer service associate on 18th March 2016 i wish to affirm that i do not want to push this matter forward as your customer service has already shamelessly stated that it will not refund me the money for internet not working (after 1 hour o[censored]sage) on 16th march and non activation of gprs packs/slow speed of 1 KB/s (each excuse given as per convenience of the multitudes of representatives that I interacted with) on 14 th march 2016.
for anyone reading this conversation be aware that i have been an idea customer since 2011 but these days IDEA seems to be working like this - do a recharge and - your balance will be immediately deducted (strangely enough no technical fault will ever occur in that department) but if your pack doesn't get activated or your internet doesn't work then you will be conveniently told that its a technical fault - IDEA CANNOT BE HELD ACCOUNTABLE FOR THE SAME - hence DON"T EXPECT ANY REFUND FOR THE MONEY YOU LOST ON RECHARGE!
I hope this cheater company sinks!
Harsh Singh
as per our telecon with your customer service associate on 18th March 2016 i wish to affirm that i do not want to push this matter forward as your customer service has already shamelessly stated that it will not refund me the money for internet not working (after 1 hour o[censored]sage) on 16th march and non activation of gprs packs/slow speed of 1 KB/s (each excuse given as per convenience of the multitudes of representatives that I interacted with) on 14 th march 2016.
for anyone reading this conversation be aware that i have been an idea customer since 2011 but these days IDEA seems to be working like this - do a recharge and - your balance will be immediately deducted (strangely enough no technical fault will ever occur in that department) but if your pack doesn't get activated or your internet doesn't work then you will be conveniently told that its a technical fault - IDEA CANNOT BE HELD ACCOUNTABLE FOR THE SAME - hence DON"T EXPECT ANY REFUND FOR THE MONEY YOU LOST ON RECHARGE!
I hope this cheater company sinks!
Harsh Singh
Dear Customer,
As per your telecon with our customer service associate on 18th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 18th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Stop writing these standard reply messages! My problem may have been addressed but it was not resolved (at least not per the customer’s satisfaction).
When I say my pack was not activated your representatives say that it WAS activated as you were using internet and getting a speed of 1 KB/s. When I tell them that the 1 KB/s speed i was getting was from my RS 249 2g unlimited pack (after full speed quota over) they say no it was from 3g night pack. When I say how can 3G speed be so low (1 KB/s) they say network fault. When I say i got the confirmation” your GPRS pack is activated” for 3g night pack at 6:07 in the morning (i.e. 7 minutes after the pack expiry) they say network congestion. Tell me one thing your does your network congestion only happens in sending activation messages of pack cos there has never been a single delay in deduction of money sms whenever i activate a plan.
And don’t try to fool me with all your rubbish excuses... I have been using Idea internet and night packs since 2011 (appx 5 years) and probably know more about them than 90% of your customer care executives!
NOW I WILL ONLY REPLY TO YOUR COPY-PASTE MESSAGES IF AND WHEN MY REFUND IS MADE!
When I say my pack was not activated your representatives say that it WAS activated as you were using internet and getting a speed of 1 KB/s. When I tell them that the 1 KB/s speed i was getting was from my RS 249 2g unlimited pack (after full speed quota over) they say no it was from 3g night pack. When I say how can 3G speed be so low (1 KB/s) they say network fault. When I say i got the confirmation” your GPRS pack is activated” for 3g night pack at 6:07 in the morning (i.e. 7 minutes after the pack expiry) they say network congestion. Tell me one thing your does your network congestion only happens in sending activation messages of pack cos there has never been a single delay in deduction of money sms whenever i activate a plan.
And don’t try to fool me with all your rubbish excuses... I have been using Idea internet and night packs since 2011 (appx 5 years) and probably know more about them than 90% of your customer care executives!
NOW I WILL ONLY REPLY TO YOUR COPY-PASTE MESSAGES IF AND WHEN MY REFUND IS MADE!
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We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular