[Resolved] Idea Cellular — non cooperation & theft billing after applied porting out from idea to jio

prosenjit chowdhury

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700081
Website:	care.ideacellular.com

I have applied for porting out service as i am willing to change my service provider from idea-mobile to jio mobile. I have completed full final payment with idea-mobile - [protected]. The concern authority of idea not providing the clearance of settlement green signal to the new service provider (Jio). So i am unable to disconnect my present service provider by transferring to new service provider continuing with same mobile number.

At the same time idea is charging me illegal data services where as my mobile not at all enable for internet or data. The reason of changing the idea mobile is due to their weak network issue. Even i had so many complain launched to develop their network in the area where i am residing, but there was no such initiative observed from them.

Thanks and regards
Prosenjit chowdhury
+91 [protected]

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Dec 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked and found, the last bill is pending with us. We request you to clear the same. Kindly get back to us for further assistance.

Regards,
Lakshmi