[Resolved]  Idea Cellular — non existent customer service

Address:	560008
Website:	ideacellular.com

I wanted to change my plan so i called the customer care on [protected]. First of all, the pre recorded menu doesn't give me an option to choose language and defaults to hindi. Then i waited for nearly 30 mins. No one answers. Same story if i try calling 12345. And as a last resort tried 198 for complaints. No one answers. I'm getting the feeling that idea shut down its customer care centre.
So, i tried changing the plan through the my idea app. Doesn't work.
Then i tried using the web portal to change the plan and as expected it didn't work. What am i supposed to do? I am in a position where its not possible for me to visit the idea store.
So out of options, absolutely no support and completely frustrated.
I even tried sending the customer care an email. The inbuilt response server replied but so far not even a single person has addressed my request that has now become an issue.