[Resolved]  Idea Cellular — Non-intimation/appraisal for High intl charges and High bill

Address:

Gurgaon, Haryana

My mobile is no [protected] and I am a corporate customer (SIEMENS) of Idea network . I made a request to Idea customer care on 23rd May for activating my International roaming from 2nd June to 10th June-14 as I was leaving for Thailand on 3rd. I was not been apprised about the high international calling/air rates at that time and one showing on your site are not what I have been (though i supposed same to be applicable).

I received my e-bill on 3rd July for an amount INR 31, 902/-. I was surprised and shocked, i checked for the airtime and found that charges were generated even during the time when my phone was out-of-service. Moreover, I checked for Charging rates and I was surprised to see that INR 115/min for outgoing and INR 50/min for incoming were charged (exorbitant charge rate in today's throat-cutting competition).

Please be informed that I did not get proper signal all of the days during my 06 days stay, my phone was out-of-services for almost 04 days. I was continuously making calls to Idea Customer care in India (through a local number) about no-service and they always apologized stating server down problem and blaa blaa blaa...

After i complained to these idea customer people sitting in my office compound, they just re-rated my bill and presented me with a revised bill of INR 14, 000/-. This is still not justified. Charge rates are still very high even after this and far more than what supposed to be as in today's market. Moreover, in hindsight, had I been informed of such high rates, either i would not have asked for IR or i would have used other source of communication. Even, if i had been told about above supposedly re-rating plan, in that too, i would have said no to opt it (as charges still be very high).

Now, it is almost 2 months past and I am getting regular calls for paying above outstanding and i am keep saying the same thing that amount is still not justified and i can not pay that much. Why should a un-informed/ill-informed customer be penalised for ?

I request you to please look into the matter and sort it in a amicable way.