[Resolved] Idea Cellular — Non refund of incomplete net recharge

Kadarkarai Rai

from Hyderabad, Telangana

Address:	627417
Website:	www.ideacellular.com

Sir,
I had recharged my idea sim no- [protected] (Idea Tamilnadu)of amount 255 on dated 01.02.17 but due to some error the recharge was incomplete but my amount was deducted from my account. I got a message from company failure of recharge, then again I recharged with the same amount which was recharged. But the amount of failure recharge was not credited in my account.
I complained about this on dt-14.02.17 to customer care but they said that there is no provision to refund such failure recharge amount

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Mar 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Vicky

Verified Support

Feb 17, 2017

Idea Cellular Customer Care's response Hi Kadarkarai,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Suhas