[Resolved]  Idea Cellular — Non replacement of lost sim

Address:

Chennai, Tamil Nadu, 600005

I have been an idea gujarat customer for over 2 years now. I moved to chennai (Tn) some months back. I lost my sim a week back in chennai. I went to the nearest idea care at “reborn communications, no.244 triplicane high road, triplicane, chennai 600005” to get a new sim. I was informed since i am gujarat idea customer, i cannot be issued a new sim.

Next i called customer care for their support. I was suggested to go to idea “company retail store mount road, 2a hamid complex, 190-192, anna salai, opp. Ibis hotel, chennai – 600006”. I was again informed that they cannot provide me the new sim as i am gujarat customer. Although they charged me rs. 55 stating that my balance is low and in order to activate it i will have to change my home location to tamil nadu which i did not want. I was again sent without a sim.

Request you to file complaint regarding this and provide me with my customer complaint number.