| Address: | Gandhinagar, Gujarat, 382011 | | Website: | www.ideacellular.com |
I changed my service circle from gujarat to rajasthan on 04/03/2017. A bill was raised on my number by gujarat circle on 08/03/2017 of rs. 598/-. For the payment of the said bill i called your customer care twice before making payment on 14/03/2017 to confirm regarding adjustment of the amount because i had a doubt that as this is a case of circle change the payment which i'll make may get adjusted in rajasthan circle and my gujarat bill will remain overdue, to which your executives replied that i should make the payment through online mode and the amount will not get adjusted in rajasthan and gujarat dues will be cleared.
On 21/03/2017 received a mail from gujarat stating that my bill of rs. 598 is still pending and on the same day rajasthan circle bill was also generated and you guys adjusted rs. 598 against that. I informed gujarat circle regarding my payment on 14/03/2017 with receipt. They advised me to pay the bill through https://care.ideacellular.com/wps/portal/account/disconnected-number this link as my number has been disconnected. Which i paid on 28/03/2017.
In the month of april 2017 another bill was generated of rs. 1068 and i started receiving emails from your guys to pay it as early as possible otherwise my services will be barred. I called customer care and asked them for the reason to which they told me to visit idea store. I visited idea store situated on tonk road, jaipur in april and met ms. Devika there at. She told me to pay the bill of rs. 1068 and my earlier payment of rs. 598 will get adjusted because gujarat has transferred their dues to rajasthan circle on 27/03/2017 and after that she gave her number and told me to have a follow up this issue. I agreed to it and paid rs. 1068 in april 2017. Now, just before 3-4 days i called her for the third time since april 2017, she replied in a very rude manner and told me to take up this issue on my own as idea in rajasthan cannot do anything. I asked her to inform me the authority to address to which, she replied she doesnt know anything.
I again called gujarat circle officials on 10/06/2017, they told me as my dues have been cleared and the error of transfer of dues to rajasthan circle falls under their jurisdiction, i'll have to contact rajasthan circle officials.
I am totally fed up with this issue, as none of your executives or any of your staff is able to address or resolve my issue. I have neither received my money back nor any adjustment has been made in my account. Therefore, i am contacting you and expect an early resolution of the issue as this is very unfortunate that a company like yours which is thriving to topple global giants in its business is suffering from this kind of internal control paralysis and a failed administration under your aegis. I am very much disappointed by the way my issue has been handled and i expect that, at least some disciplinary actions will be taken against those involved in this misrepresentation by your company and if not, i'll be compelled to explore other means which might be disastrous for you because despite being a shareholder of this company you are treating me like this. Was this information helpful? | 
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