Idea Cellular — not generating upc port out code

Amey Prabhudesai

Address:

560048

Used the normal porting process by sending the port request at 1900 from my idea mobile number. On submitting a port request the upc code is not generating and getting the error message reply from 1901. ”upc cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance.". On calling idea customer care they are not ready to register a complaint, claiming all users are facing it. Kindly take action else i will file a complaint at trai as well as this issue is being noticed only for idea cellular.

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Idea Cellular customer support has been notified about the posted complaint.

Jan 01, 2020

Updated by Amey Prabhudesai Issue is not yet resolved by Idea cellular.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We feel miserable knowing that we will lose a precious customer as informed 90 days age on network is required to migrate your services. We request you to complete the same to process your request further.

Regards,
Prajakta

Jan 13, 2020

Updated by Amey Prabhudesai I am on the same network circle from last 1 year. On the same service provider from last 5 years. I have not raised any porting request in the last 1 year. Kindly check on this issue as it is still not resolved.