Idea Cellular — not getting any proper response from CC

Address:

Hyderabad, Andhra Pradesh

Hi sir, This Sairam, My mobile number is [protected]. I am not getting any proper response from the idea customer care and they are literally disconnecting the call when I am irate on them. They are not giving any proper response and it's not the 1st time, I am facing this problem from last month. Coming to my issue, toady from morning onwards I didn't receive any balance deduction alert after the call get disconnected and sms sent, So I sent the so many sms from my mobile thinking that still I have sms balance. At last I came to know that all my balance was deducted. I tried to check my balance through USSD process, but it is also not working from morning onwards, For launching the complaint I make a call to the customer care and they kept the call on hold more than 5min for transferring the cl to higher authorities, but I didn't receive any response. I just warned the agent before transferring the call to the higher authorites that "IF the call is not transferred to the higher authority I will send an email to the TRAI" but the call was not transferred, The customer care for the IDEA cellular was worst in Andhra Pradesh when compare to the other Network operators, Please look into my issue and I want the money which was deducted from my main balance to be credited as soon as possible. There is no mistake from my side, USSD and alerts are not working from morning, If there is any grammar mistakes please ignore them and resolve my issue as soon as possible