Idea Cellular — Not getting benefits of rate cutter

Address:

411006

I have recharged of Rs. 26 for reduce my call rate to 1p/s on date 20.01.2016.
But still it is not activated.

Customer care executive always lying on their statement.

Because last time I recharged of rs 57 and my call rate get high from 1p/s to 1.5 p/s. that time when I asked to change / cancel my plan, Customer care executive told me active any other plan then this plan will deactivate .

Now I recharged of rs.26 to get benefit but it still showing old plan.

This is really fraud and wrong selling of products to customer.
To gain extra money from customers.

Please help on this.

Regards,
Nitin Kanase.
Mob ;- [protected].