[Resolved] Idea Cellular — Not getting proper reply | |||
As I am holding idea no. [protected], For 3G USB wifi device for that I have taken, I have network issues for this number continuously, timely I compliant about is to Idea store ( Vedika communication ) at my Place Amalner & by mail to idea customer care proof attached, Till issue was not resolved on dated 27/04/2016, I told idea executive to not pay bill he request me that I have to give 200rupees & he will withdraw deposite amount from card number and played bill of 400 rupees. Proof attached. Till after few days I received bill from idea, so again compliant to both customer care by mail and Vedika communication also he also send mail on dated 09/06/2016 to idea proof attached. I have send may mails to idea customer care time to time, but not get any satisfactory answer, all mail screen shot attached for proof. I strongly send mail that I will file compliant case on Idea for facing very big problem as very ridiculous & irritating reply by idea, but not got proper reply. Few days before I got notice from consumer court requesting to steeling matter externally, I idea executive also request to steel mater As per this your idea recover person contact me Mr. Rajeev Mishra & his executive mob. No.#[protected] and request to pay bill 1500 rupees, I told hole story then request to pay 800 rupees, then I told I will need clearance certificate, they agree for that I made payment at Vedika communication Amalner. Proof attached And call for clearance certificate now he is not lifting phone and not replying, I told Vedika communication person, they are not replying to his phone also, So this is clear chatting of customer, reply me urgently or for further clearance shall I go to court Regards, Ganesh Wagh [protected] Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Idea Cellular Customer Care's response Hi Ganesh, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Regards, Esther Verified Support Dec 01, 2016 Idea Cellular Customer Care's response Hi Ganesh, As per your telecon with our customer service associate on 1st December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Abhijit Verified Support Dec 03, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 02nd Dec 2016, , we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Riya | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Till date not get any solution from idea,
last call received on dated 02nd Dec 2016,
and Idea customer service associate request will give reply soon
But after that not get any reply,
for my query,
I think idea is not taking consumer value.