[Resolved]  Idea Cellular — not happy with the service, irresponsible staff, no behaviour, no soft skills

Dear team,
I have submitted my idea postpaid to prepaid request in aligarh idea office on 2nd of April 2019, then I keep visiting the store, the lady at the counter informed me it's under process and your network will be gone on 11th April, but nothing like this happened till date, then I visited the store again, then the lady told me your request status is closed, as customer retained. But my question is that how the customer is retained when I have not received a single call from your executive regarding my request. Now if I m not going to have a response from your side too and I will definitely going to consumer forum and will file a complaint related to force closure of my request. Contact details-[protected]