[Resolved] Idea Cellular — not letting me to migrate from postpaid to prepaid

goldenprabhu

from Coimbatore, Tamil Nadu

Address:

641008

My plan is rs 349 but every month i'm getting more than rs 600 so i want to migrate my number to prepaid. Idea store asked me to pay extra 7 days bill amount with the actual bill for taking the migration request. I have paid and they have taken the request but now im getting message that the request has been closed and in that its mentioned i have agreed to close the request. For the past three months i'm going to idea store always they are giving reason and don't letting me to migrate to prepaid. Why these people are doing this? I'm fed up.

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Jan 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Idea Cellular Customer Care's response Dear Customer,

As i checked in system, with your idea number your number is active in prepaid account.

Regards,
Hitesh