Idea Cellular — Not proper response in idea outlet

Address:

560043

Complaint against customer care executive ms sushma
Musafa telecom, no 13, 96/11 4th cross, 2nd block hrbr layout, bangalore-560043 not responding to the customer & talking to the customer in very roud
And negligence. I using the idea service form past 5 years. Since last 2 month i am unable to use the sim for unknown reason. I went to nearest idea out let the the complaining the same the customer care executive said to take the duplicate sim i said ok& take told me to recharge for 100 rupees. I said ok pls do it then dye told me we do not have the facility to recharge here. I asked out let do not have a facility of recharging. Dey said in rude manner we don't have the facility here. Pls do it in out side and cum i will issue the duplicate sim. So i went to nearest shop and did the recharge for 100 and cum back for the duplicate sim. After that they saying we don't. The server is very slow and we cannot do at present pls wait for some time i have waited for more then the 1/2 hour and i asked is it possible to do know. After that also they are saying irresponsible if it is possible we do it. Is this is the way idea customer care works. I am ashamed that i am using this service from more then 5 years.