[Resolved] Idea Cellular — Not receive my undone recharge amount

Muthumari Prakash

from Surat, Gujarat

Address:	Kutch, Gujarat, 370421
Website:	care.ideacellular.com

My transaction reference number is HSBI[protected]IGAATUEWL2

I have recharged my idea number [protected] on Feb 10 2017 for the amount rs.150. But the transaction was failed but I didn't get my money back. I have contacted the customer care executive they said I will get my money after 7 days. But still I didn't receive my money. Please send my amount to my bank or recharge to my number.

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Apr 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Idea Cellular Customer Care's response Hi Prakash,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Akshay

Verified Support

Mar 14, 2017

Idea Cellular Customer Care's response Hi Prakash,

We were unable to get in touch on the number given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Abhi

Mar 15, 2017

Updated by Muthumari Prakash Hi abhor,
Thanks for the reply. I'm free today contact me on[protected].

Verified Support

Mar 25, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor