[Resolved]  Idea Cellular — Number barred under fake complaint registeration

Address:Jaipur, Rajasthan

I owns the number [protected] & using idea services .My number was barred twice respectively on Dated 25/12/14 & 26/12/14.When called to customer care on both days, they told that they have barred it on my request u& its barred under request of handset lost .No such request was raised by me either personally or telephonic.When called at customer care to give the evidence under which it have been barred . no support provided & only answer answer was that it may be system fault & we will get back with seniors to me .I suffered a lot in these 2 days financially & mentally both . Snapshot of my idea account is attached in jpg . It is carrying the fake communication ids C1-[protected] & C1-[protected] under which services were barred . But when checked telephonic at customer care they have the separate records & given the number - S1-[protected]. I am feeling that these number even are being manipulated as per there convenience .
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Jan 01, 2015
Updated by amitmehtani
Damage Occurred :-
I am marketing professional . One of my client was supposed to converted in a deal of 15 lacs & on this conversion i would have got 10% incentive from my organization which comes to Rs. 1, 50, 000. In addition i would have got annual benefit in CTC of Rs. 1, 20, 000 . I lost both as i was not contactable & he left the city for 2months .
Jan 05, 2015
Updated by amitmehtani
I received a call from [protected] today & calling person told that call is from idea customer care . Customer Care executive inquired about the complaint & issue .

Communication Details :-

Customer Care told that " It was a Manual mistake " & confessed that "Sir aagey se aisa nhi hoga ."

I told him that i have suffered due to your mistake & why should i bear the loss due to your mistake .

He asked what are the losses .

I told that as i filled its around 3 lacs & it should be beared by you.

In total conversation, i received unprofessional gestures which were filled taunts like "ACHHAAAA" .

Recorded conversation is with me .
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 28th Dec 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
I have been called only yet . No message have been delivered by you to me, that how you are going to compensate the occurred loss & inconvenience .
I have been called only . No message have been delivered by you to
me, that how you are going to compensate the occurred loss & inconvenience .
Dear Customer,

As per your telecon with our customer service associate on 28th Dec 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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