[Resolved] Idea Cellular — Number deactivated while switching to prepaid

navneetgund

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

I have made request for prepaid switching from my postpaid cno. [protected] on dated 30.03.2017 at idea store and it was informed to me that within 72 hrs. number would reactivated to prepaid whereas all due amount for pending bills and also Rs. 50/- for new sim got paid. Despite passing numerous days and after several email complaints still my number not got activated neither verification process initiated, I am facing lot of problems as this number I mostly known to my friends/relatives and felt instead of switching to prepaid I should have to port it with better service provider.

Regretting the day when took Idea number and now after making all payment still Idea is not ready to reactivate my connection.

Navneet
Phone [protected]

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May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Idea Cellular Customer Care's response Hi Navneet,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Apr 05, 2017

Idea Cellular Customer Care's response Hi Navneet,

As per your telecon with our customer service associate on 5th April 2017, we wish to inform you that we are working on your concern and shall will revert to you at the earliest.

Regards,
Maroof

Verified Support

Apr 09, 2017

Idea Cellular Customer Care's response Hi Navneet,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof