Idea Cellular — Number not converted from postpaid to prepaid

Address:	Gandhinagar, Gujarat, 247001
Website:	www.ideacellular.com

Hi,

I have an idea number [protected]. I had sent a complaint regarding the change of my post paid plan from 399 to 449 on 3rd april by email but no action was taken. Idea had themselves changed the plan and later said as per your request your plan has been changed which shows how you are trying to steal from the customers. After getting no response on my earlier complaint, i decided to change my number from idea postpaid to idea prepaid.

Firstly your dealer asked rs.100 for a rs.10 sim and for porting the number from postpaid to prepaid. When i asked for a receipt he clearly refused when i asked him to show me if idea had fixed such charges he simply said if you want to convert your number you need to pay this amount. Idea is looting customers by increasing plans without asking customers, their dealers are scamming customers with a straight face. Having no option i paid 100 rs and gave the request for the same on 5th april.

On 6th april i received a mail stating that "your request for postpaid to prepaid migration for mob.No. [protected] has been processed successfully through communication id c1-[protected].” it has been two days my number has still not been activated in prepaid and the sim i was provided does not register on idea network and when i try calling my number it says please check the number you have dialled.

The dealer is now saying your number may remain closed for 6 days its up to the company when they process and activate it. I am sure you understand how important a person’s mobile number my clients are unable to reach me. I am an advocate and this loss is high for me. I request you to activate this number as soon as possible or i will have to file a legal complaint against idea and the dealer in consumer court for your poor services and cheating customers.

Hope you will do the needful at the earliest.

Regards
Archit bansal
Advocate
[protected]