[Resolved] Idea Cellular — online recharge failed twice and amount deducted from account

[email protected]

Address:	Pune, Maharashtra, 411015
Website:	www.ideacellular.com/wps/portal/account/online-recharge

1) recharge of rs.509 for mobile [protected] on 09/01/2019 10:25:35 with reference no. Pici[protected] from ideacellular website failed and amount deducted from account.
2) recharge of rs.459 for mobile [protected] on 09/01/2019 10:31:07 with reference no. Pici[protected] from ideacellular website failed and amount deducted from account.

I have ported my number and today (09/01/2019) it is activated using 59059 (I received sms and balance info) still recharge failed twice. Can you tell the reason and from where can i recharge as online portal failed to recharge.

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Feb 13, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2019

Idea Cellular Customer Care's response Dear Customer,
As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.
Regards,
Prajakta