[Resolved] Idea Cellular — Online recharge issue 2 - Idea Number : [protected] | |||
I recharged My Idea Mobile connection through Online. from my bank account the amount is debited but no recharge done in my idea connection.So I contacted Idea Cellular Appellate authorities of Kerala.They replied me to attach the bank staitment.Then I send bank staitment . But there is no replay or action from Idea till now. I resend email to follow up .No response. I am attaching my Email conversation with Idea Appellate team and also my bank staitment . I only get a replay to attach bank account statment. Further no response. This is my second complaint regarding the same issue ( First - Complaint Status Update [ID: 975405] ) Kindly do the needful. Thank you Hashim [protected][protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular
The above complaint is still not resolved. So i request you to give the Idea cellular higher official email IDs for complaining. No response from Customer care and Appellate authority Kerala.
Dear Customer,
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Thanks...After a long Email fighting . Its credited me back!!
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We wish to inform you that we have taken up the issue with bank and identified that failed transaction is not credited back to bank account. Thus, we have initiated the refund of failed transaction amount to your bank account on 19th Dec’214. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular