Idea Cellular — Online recharge not done after making payment

snthakre

Address:

Vadodara, Gujarat

I did the online recharge for the mobile no [protected] on 14/07/2015 at 17:03:29 hrs for the amount of Rs.310/-. The amount got deducted from my account immediately Transaction id is DIOB[protected] . However the said amount has not been recarged in the mobile talk-time. This is matter of concerns and shows the some loophole in the online transaction system and creates doubt on the credibility of the system.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 15th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular