[Resolved] Idea Cellular — online top up through icici bank of mobile no.[protected] failed

Gyan Krishna Bhatt

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226016

To whom it may concern
Mobile no. [protected]
Complaint :
Top of above mobile made through icici bank for rs. 110/- carried out and transaction detail is "bil/[protected]/mobile idea rec/eu roacryls45gkw.
Inspite of payment made the top has not been done.
I thought that is transaction failure. I therefore agian made topup for rs. 110 vide transaction"bil/[protected]/idea mobile top/eu roacryls45gkw
As detailed in my account. This too did not appear in my mobile
Please let me know why the top up two transaction has not showing and the balance is same rs. 63
If transaction is not accepted by idea it should be refunded imidiately.
I will await your reply

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Oct 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

Idea Cellular Customer Care's response Dear Customer,

We do apologise for the inconvenience. We want to inform you that, we are unable to fetch the details of recharge you have mentioned.
If the amount is deducted from your account, the same will be credited back to you within 7 working days.

For further assistance on this call on 12345 or 198 from your Idea number.

Regards,
Nehanka