My mbl number is [protected] and staying in ghazibad, my postpaid bill was 2048 and one of the lady of your customer care office told me to pay 1200 and outing will be start and her mbl number is [protected]. I have paid that amount in chandan nagar ofc ghazibad up. Can you plz check and tell what is the problem and why the customer care people are not responding properly and that lady mbl number is also switched off.
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Aug 26, 2017
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2017
Idea Cellular Customer Care's response Hi Naina,
Please accept our apologies for the inconvenience caused to you and delay in response.We have addressed your concern under 1-[protected]. Please allow some time till 27th July, 2017 for the same to update you.Also, would inform that migration from postpaid to prepaid connection is pending and outstanding amount is show which is to be paid.We request you to send the receipt number or proof of payment at [protected]@idea.adityabirla.com mail for better assistance.
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