[Resolved]  Idea Cellular — Over billing due to phone app error

Address:	411048
Website:	idea cellular phone app

In my last billing cycle I called Idea customer care to add internet booster pack as I was running out of data. They asked me to do it through phone application. I went ahead and tried adding the booster pack of 2GB (cost INR450), the app hung and didnt give any error. I tried again and again but was unable to add the pack so I decided to try later. I tried after some time and this time the pack was added. However, when I checked all my previous failed attempts had also been processed without notifying me and now I had 4 booster packs added instead of 1. I raised the complaint immediately at same time to revert the rest of the transactions, however, there was no response for 10 days. When I checked the status of my request it was closed without notifying me and I also received invoice with all charges. Now I have raised another request and customer care is not reversing teh charges. Please help me to get this resolved.