[Resolved] Idea Cellular — over charged as data proration

batu21

from Dharwad, Karnataka

Address:

Gurgaon, Haryana, 122001

My idea number is [protected], my monthly billing plan is rs. 349 and i just changed free of cost data plan.

They charge me rs. 1545 for data proration, while i am entitled to get 1 gb per day as free with top up of rs. 50 per month.

This rs. 1545 for proration charges is huge amount and this is a type of cheating by them.

Please let me know how i can initiate a complain against the company "idea cellular limited".

I don't want to be charged extra without using any extra services, such a poor services.

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Aug 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 17, 2017

Updated by batu21 an update on the same is highly appreciated, my Idea phone number is [protected], on which these extra charges have taken place in the month of July 3 billing cycle for bills of June 2017 Month under the Data proration charges, there is a debit of Rs. 1519.12, please correct the same.

Verified Support

Jul 17, 2017

Idea Cellular Customer Care's response Hello,
Sorry for the inconvenience caused. As checked, you have changed your plan on 7th June 2017. Hence your previous data plan 27042_HH_3G_!Plan is active for only 4 days in the month of June.According to that after deducting the freebeeis on prorated basis the amount that was charged for your extra data usage is 1519.12. Hope we have addressed your concern.Get back to us for any further queries.
Regards,
Bhargavi.