Idea Cellular — Over charges

Address:

Ahmedabad, Gujarat

I am using Idea services as a post paid customer since 10 years. My monthly billing comes to[protected] rs. (899/- plan). When I visited their outlet at Titanium Mall and met Ms. Swati and knew that I have been charged about 300 rs. more. Secondly, my billing cycle is around 20th and I received call from company to switch from 199/- plan of 2G to 299/- plan of 3G, I said yes not aware about pro rata n all which they never informed me. But later on knew they charged me for 299/- apart from 199/- for 2G just for 4 days on 16th where as my billing cycle is on 20th. I no. of times complained through personal visit, mails and calls at customer care but they deny any waiver. Lastly I had to change my plan from 899/- to 499/- but still they call me for access charges. Kindly help me in this regards. Minesh Choksi (Cell # [protected])