[Resolved]  Idea Cellular — Over charges

Address:Ludhiana, Punjab, 141001

I am using cell no [protected].
On june 2016 i have withdrawn the services of net pack 199 2g unlimited
Idea office near by my home Is Quantine services.
On giving request they confirm me that the services will be withdrawn from next billing cycle.
But when I got the bill of July 2016 they have charged for the same.
On calling they assured me to revert the payment.
From July 2016 to December 2016 they are continuing charging Rs 199.
I constantly complaining to their office. All the concerns know the case.
On Jan 2017 they replied me to complaint the case to 198 coustmer care from my cell. On caling them, coustmer care adviced me to go to their office at Nehrusidhant kendra.
When i approced there, store manager confirm to revert Rs 50 per month for 6 months.. On objection by me he told me to call or send mail to the concern. Till today i didnot got any call nor any reply from Idea office. Please do the needful at your earliest
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Mar 5, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2017
Idea Cellular Customer Care's response
Hi Swastik,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Akshay
Verified Support
Jan 31, 2017
Idea Cellular Customer Care's response
Hi Swastik,

As per our recent telecon, we wish to inform you that we are working on your concern & we will get in touch with you soon.

Regards,
Mak
Verified Support
Feb 02, 2017
Idea Cellular Customer Care's response
Hi Swastik,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj
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