Idea Cellular — Over usage charges on prorata basis.

Address:

Pune, Maharashtra, 411014

Hi,

I have written below mail to idea customer care :
I have been charged around 1971 for 3g usage of 3gb data. I'm currently holding the iplan999 wherein i have selected 24*135mb of data for the last month. I have changed this twice to increase the 3g data and lower the call minutes. I have changed this plan on 18th of march and 28th of march respectively. The bill generated shows that i have been charged for this 3g data, so could you please tell me why this has happened i already spoke with customer care and i'm not agreed on the point which is said. If i have changed the packs so that should be calculated on the prorate basis and not the new plan should be activated.

Please look into this and let me know the respites early as possible because charging almost 2000rs for 3gb data is not acceptable.

Response i received:
Dear mr. Sahu,

Greetings of the day!

This is with reference to your email regarding bill clarification.

Please accept our apologies for the inconvenience caused to you in delay on response.

We wish to inform you that we have thoroughly checked your invoice number [protected] wherein we have found that you have been correctly charged for gprs over usage.

The total volume of gprs over usage reflecting on the page number 17 is 485430kb, so that the charge of rs.1941.760/- has been applied at the rate of 4p/10kb and wherein eligible freebies are 485430 kb.

Taking into consideration the above, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number and we are unable to provide any reversal for the same.


This kind of charges are not acceptable at any cost.