[Resolved] Idea Cellular — overbill

pgawade1432

from Pune, Maharashtra

Address:

Ratnagiri, Maharashtra, 415612

I am using idea no [protected], i applied for postpaid to prepaid migration for several times but no luck. Then i changed my plan to 349 which is having unlimited calling and 1gb internet. And also, i am getting several flash messages which are saying that you have 10gb free data for3 months etc.
I got recent bill of approx 6000 rs. How is this possible if i get unlimited calling and 10 gb free data? How you can say you have used data of almost 5000/-
I want to close this connection. Please provide me history of my data usage.

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Sep 13, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, you have been charged for data over usage, also you have been latched between your Networks that is the reason you have been charged.
For more information related to your query call on 12345 or 198 from your Idea number.

Regards,
Neha L